Reducing no-shows with automated booking reminders
No-shows cost appointment businesses time and revenue. Automated reminders help customers remember and manage bookings.
No-shows create direct revenue loss because the unused slot often cannot be sold to another customer.
Automated email, SMS and WhatsApp reminders reduce this risk. Common reminder flows include a message 24 hours before the appointment and another one a few hours before the visit.
The booking system should also make cancellations and rescheduling clear so customers can update their appointment early.
Automated email, SMS and WhatsApp reminders reduce this risk. Common reminder flows include a message 24 hours before the appointment and another one a few hours before the visit.
The booking system should also make cancellations and rescheduling clear so customers can update their appointment early.